Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - including earrings - if they are sent back unworn and in their original packaging.
However we can’t accept returns on engraved items - unless they were received faulty - as we’ve customised these pieces especially for you.
You can return or replace only those pieces of jewellery that are poor quality or if these pieces of jewellery do not meet the former standards at the time of purchase (for example, you received a wrong piece of jewellery, the number of eyes is inaccurate, wrong colour and so on.). Other pieces of jewellery are non-returnable based on Replacement-Return Rules.
If you want to replace a quality jewellery with another one from our e-shop, just write us.
A bought item can be replaced or returned within 14 days after receiving receipt of order.
Used, modified or broken goods are non-returnable and non-replaceable. Goods must be returned in their original package with all tags attached.
The process of replacing-returning the item:
Carefully pack the item and send it to us.
All the necessary information will be provided via email firstname.lastname@example.org or phone +370 64694495.